This workshop gives participants insight into the principles and processes for managing healthy disagreement. It provides common terminology with which to describe the subjective, emotional dimension of conflict, and ground rules which allow them to manage that conflict effectively. The workshop includes a conflict survey for teams or natural work groups, as well as a diagnostic that identifies and explains each participant’s personal conflict style. Hands-on case studies and active discussion reveal the possible outcomes of conflict and enable participants to master a process for resolving conflict.